Need a quick answer?
The JP HOME website allows you to track your order in real time. Enter your order number and the postal code of the delivery location to view your order tracking.
You can modify your appointment up to 48 hours before the initially scheduled date by contacting:
- Our customer service
- Our virtual assistant EVA at 0254
⚠️ Modification is no longer possible the day before or on the day of delivery.
On the day of your delivery, you will receive an SMS containing a tracking link.
By clicking on this link, you can:
- Track the delivery driver’s progress in real time
- View the estimated arrival time
⚠️ The SMS sender is JP HOME.
The QR code is sent via SMS on the day of delivery. It is accessible by clicking on the link in the SMS sent by JP HOME.
If you have not received it:
- Check your SMS messages (sender: JP HOME)
- Ensure that the phone number provided when placing the order is correct
- If necessary, contact our customer service via chat
The QR code will be requested by our delivery drivers to identify the recipient and validate the delivery.
If you are not present for your delivery, you can forward the SMS to the person who will receive the order.
Before my delivery
You will be contacted by JP HOME, via SMS or email, as soon as your order is processed in our delivery network.
The link provided will allow you to select your delivery date and time slot.
You can modify your appointment up to 48 hours before the initially scheduled date by contacting:
- Our customer service
- Our virtual assistant EVA at 0254
⚠️ Modification is no longer possible the day before or on the day of delivery.
Yes, but any address modification must be validated by your retailer, with whom the order was placed.
Once the modification is confirmed, the delivery time may be extended to allow time to reorganize the shipment of your order.
⚠️ Address modification is no longer possible the day before or on the day of delivery.
Two situations are possible:
1️⃣ You have canceled your appointment without choosing a new one
A new SMS will be sent to you as soon as your request has been processed by JP HOME, in order to reschedule your delivery.
2️⃣ You have modified your appointment and already chosen a new time slot
You will receive a confirmation SMS summarizing your new delivery time slot.
⚠️ The SMS sender is JP HOME.
If you wish to cancel your order, please inform us via the contact form.
We also recommend contacting the retailer with whom you made your purchase to learn about the cancellation and refund procedures.
On the day of my delivery
If no one is present when the delivery driver arrives, the delivery cannot be completed.
A new appointment will need to be scheduled.
Depending on the retailer’s terms of sale, rescheduling fees may apply.
Yes, an adult must be present to:
- validate the delivery
- receive the goods
- check their condition in the presence of the delivery drivers
On the day of your delivery, you will receive an SMS containing a tracking link.
By clicking on this link, you can:
- Track the delivery driver’s progress in real time
- View the estimated arrival time
⚠️ The SMS sender is JP HOME.
The QR code is sent via SMS on the day of delivery. It is accessible by clicking on the link in the SMS sent by JP HOME.
If you have not received it:
- Check your SMS messages (sender: JP HOME)
- Ensure that the phone number provided when placing the order is correct
- If necessary, contact our customer service via chat
The QR code will be requested by our delivery drivers to identify the recipient and validate the delivery.
If you are not present for your delivery, you can forward the SMS to the person who will receive the order.
If the delivery could not be completed on that day, a new appointment will need to be scheduled.
You will receive an SMS allowing you to choose a new delivery time slot as soon as the situation has been processed by JP HOME.
If you do not receive a message within the following hours, please contact our customer service.
If you notice damage after the delivery drivers have left, please contact your retailer, with whom the order was placed, promptly.
Your retailer will be able to record your incident report and inform you of the handling procedure (exchange, repair, or product return according to applicable conditions).
Other questions
1-Can I pick up my package directly at the delivery agency?
In some cases, it is possible to pick up your package directly at the delivery agency.
This option depends on:
- the availability of the package
- its preparation status
- the agency’s organization
Please contact our customer service to verify if this pickup is possible and to arrange an appointment if necessary.
The collection of an old product must be requested when purchasing your item.
If it was not arranged initially, you can notify us at least 48 hours before delivery so that we can organize this service.
⚠️ If these conditions are not met, the delivery drivers will be within their rights not to collect the appliance.
Collection of an appliance
For the appliance to be collected by our delivery drivers, it must be:
- unplugged
- emptied of its contents
- easily accessible
- of the same type as the appliance being delivered
(e.g., collection of a refrigerator for the delivery of a refrigerator)
Collection of old furniture
For the collection of furniture, it must be:
- protected in the case of a mattress (mattress covered)
- disassembled if necessary
- emptied of its contents
- easily accessible for the delivery drivers